Consumer Rights Protection
Dear Clients!
We value your trust and are grateful that you have chosen ESKA CAPITAL LLC (hereinafter referred to as the Financial Company).
Providing services of the highest quality is the Financial Company's primary obligation to its clients, so it is very important for us to know your opinion about the service in our company.
If you have any proposals (comments), statements (petitions), or complaints regarding the quality of service at ESKA CAPITAL LLC, you have the right to submit (send) appeals concerning the company's activities by choosing one of the following contact methods:
Official appeal to the Financial Company's postal address:
03124, Kyiv, 4 Vaclav Havel Blvd., building 5;
Call the Information Center at
+380 (50) 442 19 85(from 9:00 AM to 6:00 PM on business days. The cost of the call depends on your telecom operator's tariffs);
Email to the Financial Company
info@eskacapital.com.It is very important for us to receive your comments regarding service in our company in order to take timely measures to eliminate shortcomings in our work and provide you with the highest quality service.
Procedure for interaction with consumers and the procedure for reviewing consumer appeals of Eska Capital Limited Liability Company
Appendix 1 WRITTEN APPEAL FORM
We assure you that positive feedback will also not go unnoticed.
Please be informed that, in accordance with the Instruction on organizing the review of citizens' appeals, conducting personal reception, and ensuring access to public information at the National Bank of Ukraine, approved by Resolution of the Board of the National Bank of Ukraine dated May 14, 2020 No. 332-rsh, the client has the right to apply to the National Bank to resolve the issues raised in the appeal, including cases where the financial company did not provide a response within the period established by the legislation of Ukraine for considering appeals or the received response did not satisfy the client.
Submitting an appeal to the Financial Company or to the National Bank does not deprive the client of the right to apply to the court in accordance with the requirements of Ukrainian legislation for the protection of their rights and interests.
Officials of the Financial Company are liable for refusal to accept and review an appeal, violation of the appeal review period, and other violations of the client's right to appeal in accordance with the legislation of Ukraine.
Please note that if your issue concerns a service of our company, or if you would like to receive informational support, you may contact the Financial Company's Information Center directly.
Out-of-court review of consumer complaints is carried out by the Financial Company through the review of written appeals in accordance with the requirements of:
- The Law of Ukraine "On Citizens' Appeals";
- The Instruction on record management for citizens' appeals in state authorities and local self-government bodies, citizens' associations, enterprises, institutions, organizations regardless of ownership, and mass media, approved by Resolution of the Cabinet of Ministers of Ukraine dated April 14, 1997 No. 348;
- The Instruction on organizing the review of citizens' appeals, conducting personal reception, and ensuring access to public information at the National Bank of Ukraine, approved by Resolution of the Board of the National Bank of Ukraine dated May 14, 2020 No. 332-rsh: zakon.rada.gov.ua
Link to the "Citizens' Appeals" section of the official online representation of the National Bank, where information on appeals review is available: bank.gov.ua